Service

Service

Customized steel export services that adhere to global international export standards
Ehongsteel
one-stop steel supply for global buyers
Through standardized processes and professional services, weprovide you with a full range of solutions from "demand to delivery."
contact us
  • Inquiry & Order Process
    Inquiry & Order Process
    After you send inquiries, we will promptly offer a quotation; upon your confirmation of price and other terms, we will sign an international trade contract specifying product specs, quantity, unit price, delivery schedule, payment terms, inspection standards and breach liabilities.
    1
    Inquiry & Order Process
    After you send inquiries, we will promptly offer a quotation; upon your confirmation of price and other terms, we will sign an international trade contract specifying product specs, quantity, unit price, delivery schedule, payment terms, inspection standards and breach liabilities.
  • Order & Inspection
    Order & Inspection
    We will check stock availability: arrange mill production plans for custom orders or source finished goods from suppliers, and update you with production/logistics tracking. We offer both in-house and third-party inspections per your demands to guarantee steel quality compliance.
    2
    Order & Inspection
    We will check stock availability: arrange mill production plans for custom orders or source finished goods from suppliers, and update you with production/logistics tracking. We offer both in-house and third-party inspections per your demands to guarantee steel quality compliance.
  • Logistics & Customs Docs
    Logistics & Customs Docs
    We arrange suitable transport (mostly sea freight) by order volume and destination, supply commercial invoices, packing lists, certificates of origin and help purchase cargo insurance to cover transit risks.
    3
    Logistics & Customs Docs
    We arrange suitable transport (mostly sea freight) by order volume and destination, supply commercial invoices, packing lists, certificates of origin and help purchase cargo insurance to cover transit risks.
  • Shipment Of Goods
    Shipment Of Goods
    We will supervise the loading process to ensure that the packaging meetstransportation requirements and collect payment in accordance with the contract.
    4
    Shipment Of Goods
    We will supervise the loading process to ensure that the packaging meetstransportation requirements and collect payment in accordance with the contract.
  • After-Sales Service
    After-Sales Service
    We provide comprehensive after-sales support for all steel export orders. Upon arrival of the goods, our team maintains close communication with customers to track the progress of unloading, customs clearance, and product inspection, and we also offer long-term technical consulting services.
    5
    After-Sales Service
    We provide comprehensive after-sales support for all steel export orders. Upon arrival of the goods, our team maintains close communication with customers to track the progress of unloading, customs clearance, and product inspection, and we also offer long-term technical consulting services.
faq
Frequently Asked
Questions?

1.Product

  • 1) Do you accept the third party inspection?

    A: Yes absolutely we accept.

  • 2) Do you test all your goods before delivery?

    A: Yes, we would the goods test before delivery.

  • 3) How to make sure of the quality?

    A: Quality is priority. We pay much attention to the quality check. Every product will befully assembled and carefully tested before it’s packed for shipment.We can make deal with Trade Assurance Order through Alibaba and you can check quality before loading.

2.Price

  • 1) How can I get your quotation as soon as possible?

    A: The email and fax will be checked within 24 hours,meanwhile,the Wechat and
    WhatsApp will be online in 24 hours.Please send us your requirement and order
    information,specification(steel grade,size,quantity,destination port),we will work out a
    best price soon.

  • 2) Can I have a trial order only several tons?

    A: Of course. We can ship the cargo for u with LCL services. (Less container load)

3.MOQ

  • 1) what's your MOQ?

    A: Commonly our MOQ is one container, But different for some goods, pls contact us for details.

4.Sample

  • 1) Do you provide samples ? is it free or extra?

    A: The sample could can provide for customer with free.but the freight will be covered by customer account.The sample freight will be returned to customer account after we cooperate.

5.Company

  • 1) Where is your factory and which port do you export?

    A: Our factories most located in Tianjin,China. The nearest Port is Xingang Port(Tianjin)

  • 2) Do you have any certifications?

    A: Yes,that’s what we guarantee to our clients. we have ISO9000,IsO9001 certificate,APi5L
    ,CE,ROHS certificates etc.Our products are of high quality and we have professional
    engineers and development team.

6.Shipment

  • 1) How long is your delivery time?

    A: Generally it is 5-10 days if the goods are in stock. or it is 25-30 days if the goods are not
    in stock, it is according to quantity.

7.Payment

  • 1) what is your terms of payment ?

    A: Payment ≤1000USD, 100% in advance. Payment≥1000USD, 30% T/T in advance ,balance before shipment or paid against copy of B/L within 5 working days.100% Irrevocable L/C at
    sight is favorable payment term as well.

8.Service

  • 1) What online communication tools does you have?

    A: Our company’s online communication tools include Tel, E-mail, Whatsapp, Messenger,
    Facebook,skype,WeChat.Please contact us for further information.

  • 2) what is your complaint hotline and email address?

    A: If you have any dissatisfaction, please send your question to info@ehongsteel.com.
    We will contact you within 24 hours, thank you very much for your tolerance and trust.
    Please contact us for further information.

  • 3) How do you make our business long-term and good relationship ?

    A: We keep good quality and competitive price to ensure our customer’s benefit; we respect
    every customer as our friend and we sincerely do business and make friends with them, no
    matter where they come from.

Feedback
What Our Client's Say
About Ehong

 If you are our cooperotive customers and are satisfed with our proucts and serices, you may recommend us to your business partners, so that more peoplecan experience our quality services.

F********a
xingxing
F********a
Guatemala
great vendor, allways delivers good quality.
G********y
xingxing
G********y
Russian Federation
Very good supplier. Goods are wery good quolity, wery friendly and professional. Thank you!!!
Y********o
xingxing
Y********o
Malaysia
Very good product and we will re-order in near future.
G********e
xingxing
G********e
Moldova
Everything looks exactly as I wanted Thank you very much for your cooperation and for your patience.
D********k
xingxing
D********k
Guyana
Wonderful!Once this container comes Amy, I look forward to building more relations with your company andship larger and more containers.
 J********r
xingxing
J********r
El Salvador
I am very grateful for your continued supportin this my first purchase from China.