Dedicated Steel Support | FAQs & Order Tracking - Tianjin Ehong International Trade Co., Ltd.
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Customer Service

1. Preliminary Communication and Order Confirmation

After you submit an inquiry via our website, email, or WhatsApp message, we will promptly prepare a quotation proposal upon receiving your inquiry.

Once you confirm the price and other terms, we will sign an international trade contract specifying the product details, quantity, unit price, delivery schedule, payment terms, quality inspection standards, and liability for breach of contract.

 

 

 

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3. Logistics and Customs Clearance Documents

We will select the transportation method based on the quantity of goods and destination, typically sea freight, and provide documents such as commercial invoices, packing lists, and certificates of origin. We will assist in purchasing cargo transportation insurance to cover risks during transit.

 

 

 

 

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5.After-sales service

We will supervise the loading process to ensure that the packaging meets transportation requirements and collect payment in accordance with the contract.

 

Through standardized processes and professional services, we provide you with a full range of solutions from “demand to delivery.”

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2. Order Processing and Inspection

We will confirm product inventory availability. If production is required, we will issue a production plan to the steel mill; if purchasing ready-made goods, we will coordinate with suppliers to secure resources. During the process, we will provide production progress reports or logistics tracking for ready-made goods procurement. We will arrange third-party inspections according to your requirements and conduct our own product inspections to ensure steel quality meets standards.

 

Industrial container freight Trade Port scene at sunset

4.Shipment of goods

We will supervise the loading process to ensure that the packaging meets transportation requirements and collect payment in accordance with the contract.

 

 

 

 

 

 

 

 

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