In expanding into South America’s infrastructure market, timely and effective communication is often key to securing partnerships. Recently, EHONG successfully secured an order for Q235B grade C channel steel from a new client. This batch of GB-compliant steel will be used in local steel structure construction projects. From the client’s initial inquiry to final order confirmation, seamless communication efficiently resolved specification and minimum order quantity issues. This not only secured the order but also laid a solid foundation for deepening our presence in Peru’s end-user market.
The client contacted us through business channels, clearly specifying the preliminary specifications for the required C-shaped steel. They emphasized that the product must comply with GB standards and be made of Q235B material. As a commonly used carbon structural steel, Q235B offers excellent weldability and toughness, effectively meeting the load-bearing requirements of steel structure buildings. Its outstanding cost-performance ratio makes it an ideal choice for such industrial construction projects.
Upon receiving the specifications, Ehong’s sales team responded immediately, forwarding the requirements to the production plant for verification that same day. Clear and understandable answers were provided for each of the client’s questions. After multiple rounds of efficient communication, the client confirmed a purchase volume that fully met the minimum order requirement. Finally, after verifying all details, the client signed the formal order.
The success of this new client order stemmed from seamless communication at every stage: rapid response to inquiries, prompt feedback on MOQ issues, proactive provision of viable solutions, and real-time resolution of technical queries. Moving forward, EHONG will continue upholding its commitment to efficient communication, deepening its understanding of the structural steel market’s unique demands to deliver more precise and professional steel solutions for clients.
Post time: Dec-22-2025
